We provide a unique tracking reference number for every processed order. You can find your number in your order history, and then use it to track the progress of your shipment.
We also provide your tracking reference number in the dispatch email we send to you when your parcel has been dispatched from our warehouse. Along with the number itself, we provide you with a link to the appropriate section of the courier's website.
Couriers deliver between 07:30 and 21:00, in most areas, and will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they can be asked to leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done.
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
For further information or if you’re running into trouble you can email our Customer Services team who will help look into this for you.