What is payment authentication?

Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by Visa (VbV) and MasterCard Secure Code (MSC) work in the same way. The authentication works by using passwords that you use with the card providers to verify your identity. These passwords are set up by you with the card provider to protect you when you shop online. You will be required to enter your password during the payment process on our site. Along with this password, your name and billing address details must match the cardholder address details held by your card issuer.

How do I activate my card?

Many customers register their payment authentication with their card issuer. However, if you have not registered your card, you can register while going through the transaction on our site.

To do so, open a second browser window or tab and navigate to your card provider’s site. Then, select the option to set up payment authentication. You should be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.

Who do I contact for further information?

Customers should have received information about the payment authentication process from their card issuers. If you require more detailed information, please contact your card issuer directly. If your card is rejected by our online payment processing systems, please double-check that all of the details you entered were correct. 

If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider. Unfortunately, as a third-party, we have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.

Please note your order will only be processed once we have received authorisation from your payment card issuer. Please contact your payment card issuer directly with any queries regarding your credit or debit card password.

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